Air India Airline - AI

Air India is India's oldest and largest airline service operator. Air India airlines came into existence in July 1932 and commenced operations on 15 October 1932. Its symbol ‘Maharaja’ is a sign of Indian hospitality. Air India also provides delicious meals with drinks to first class passengers. The impeccable service of the well-trained staff ensures that there is no scope for complaint.

Air India operates a fleet of Airbus and Boeing aircraft serving 90 domestic and international destinations. The airline has its hub at Indira Gandhi International Airport, New Delhi, alongside several focus cities across India. Air India is the largest international carrier out of India with an 18.6% market share. Over 60 international destinations are served by Air India across four continents.

The airline was founded by J.R.D. Tata as Tata Airlines in 1932. After World War II, it became a public limited company and was renamed as Air India. it suffered losses after its merger with Indian Airlines.

Air India - Website
Air India - Wikipedia

Air India Refund Rules

If you send a refund request, on an unused award ticket more than three days before date of departure, 80% of your Flying Returns points will be refunded. The remaining points will be deducted as cancellation charge.

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Air India Baggage Rules

Baggage allowance i.e 25 kgs. Excess Baggage Charges is Rs 400 per kg plus applicable GST per kg per coupon.

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Air India Customer Care


Call 24x7 All India Toll Free 0562 240 0844 from MTNL/BSNL lines and Mobile / landline Numbers of most Private Telecom Operators in India only.

Call Centre Email IDs

EmailID :
EmailID :
Email ID : (For forwarding scanned copies of travel
documents for re-issuance of Tickets / Updating FFP mileage).

Online Bookings Helpdesk
(Monday to Saturday , 09:30 hrs. - 17:30 hrs. IST)

Landline number : 011-24624074
Landline number : 011-24624075
E mail ID :

Frequent flyer

Call 24x7 All India Toll Free 1800 180 1407 from MTNL/BSNL lines and Mobile / landline Numbers of most Private Telecom Operators in India only.

Email Addresses for FFP Members

General Queries :
Missing Miles / Retro Credit on AI :
Missing Miles / Retro credit on Star Partners :
Silver Edge Members :
Golden Edge Members :
The Maharajah Club Members :

For callers from all foreign locations (International Chargeable Calls)

For callers from any location other than India, the AI Contact Centre can also be reached through +91-22-25818515 and +91-44-66921455. All calls made to these numbers are chargeable to the callers by their telecom service provider as per applicable international call rates.

Arrival / Departure Air India Airline