Fee for tickets cancelled up to two hours before the scheduled departure of the flight will be INR 3000 per person one way.
read moreHand Baggage: Each SpiceJet passenger is allowed one hand bag weighing up to 7 kg and measuring 115 cm (L+W+H).
Check-in baggage: 15 kilograms per person for domestic. International tickets vary depending on the destination.
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SpiceJet Ltd., 319, Udyog Vihar,
Phase IV, Gurgaon - 122016
Haryana, India.
Mobile :+91 987 180 3333 +91 965 400 3333
Customer Care - Reservations (24 Hours)
Mobile :+91 987 180 3333 +91 965 400 3333
For any Feedback / Suggestions / Complaints, please email at
custrelations@spicejet.com
Corporate Office Ticketing Counter
Now, you can directly buy tickets from our Corporate Office ticketing counter.
Days of operation: All 7 days (including public holidays)
Timings: 0900 Hrs- 1800 Hrs
Address: SpiceJet Ltd.,
319, Udyog Vihar,
Phase-IV, Gurgaon - 122016
Haryana, India
For grievance, concerning Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV write to the following:
Contact details of Nodal Officer & Appellate Authority from SpiceJet:
Nodal Officer: Ms. Suman Kaul
E-Mail: nodalofficer@spicejet.com
Work Timings : Monday - Friday - 0900 Hrs - 1800 Hrs
Contact No. : +91 124-3913939
Appellate Authority: Mr. Kamal Hingorani
E-Mail: appellateauthority@spicejet.com
Work Timings : Monday - Friday - 0900 Hrs - 1800 Hrs
Contact No. : +91 124-3913939
Grievance Redressal Procedure:
The below is the procedure for any grievance redressal:
1. Passenger first writes to Customer Relations on custrelations@spicejet.com and SpiceJet’s Customer Relations assigns a unique Customer Relation Number to the Customer when he registers his/her Grievance at SpiceJet Customer Care.
2. If you are not satisfied with the response of SpiceJet’s Customer Relations, then you may contact the Nodal Officer quoting your unique Customer Relation Number at nodalofficer@spicejet.com
3. If you are still not satisfied and wish to appeal, you may appeal with our Appellate Authority at appellateauthority@spicejet.com quoting your unique Customer Relation Number.