Refunds for tickets booked using credit/debit cards, net banking, wallets, and other electronic methods through the website, customer service centre, and airport ticketing offices will be refunded to the payer's account within 7 – 10 business days from the date of cancellation by Star Air.
Star Air will try to handle any refund for a ticket issued by a trade partner within 30 business days. The passenger must notify Star Air as soon as possible if the passenger does not receive payment within 10 working days.
The cancellation policy of Star Air is in accordance with CAR, Section 3 - Air Transport Series "M," Part II, Issue I, dated May 22, 2008. (Revision effective 1st August 2016).
For non-utilization, no-show, and ticket cancellation, Star Air may return the TFC that was collected from the passenger.
Any ticket that has exceeded the maximum validity of 365 days from the ticketed last trip is not eligible for a refund from Star Air. Star Air is qualified to provide a refund:
For cash-purchased tickets, either to the individual listed in the reservation or to the person who made the reservation payment; and To the person who paid for the ticket if it was purchased using a method other than cash,
In both instances, a suitable refund shall be considered upon the provision of sufficient evidence by the person presenting himself as the person to whom a refund may be provided, and Star Air shall be released from liability and from any subsequent claims for return from any person.
All refunds will be issued in INR once the necessary fees and/or levies have been subtracted.