You will be entitled to the Available Assistance and Benefits described below if:
- your flight is cancelled;
- the cancelled flight was scheduled to be operated by us;
- the cancelled flight was scheduled to depart from an airport in the EU;
- you hold a confirmed reservation for the cancelled flight;
- you have met the applicable check‑in deadline for the cancelled flight (unless we notify you of the cancellation before such deadline);
- you are not travelling free of any charge or at a reduced fare not available directly or indirectly to the public; and
- you are not, or would not have been, precluded from boarding the cancelled flight by reason of application of our conditions of carriage or for other reasonable grounds such as, but not limited to, reasons of health, safety or security, or inadequate travel documentation.
Travelling pursuant to a frequent flyer programme or as part of a package holiday will not be treated as travelling free of any charge for the purposes of this notice.