We understand travel plans can change. That’s why we want to provide you with as much flexibility and options to make changes to your ticket. Find out more about how to change, cancel or refund your booking.
If you booked through Cathay Pacific – on our website, mobile app or through Customer Care – the fastest way to cancel or organise a refund is to log into Manage Booking. You can rebook your flights by clicking the “Rebook and refund” button.
If you purchased your ticket through a travel agent – please contact them directly to organise your cancellation. We are unable to process refunds for these bookings.
Partially used tickets that qualify for a refund will be credited back to the original payment credit card or bank account charged. *
If you booked a redemption ticket, you may cancel a completely unused ticket for a fee of USD120 or Asia Miles17,000 by log into Manage Booking prior to your ticket expiry date. The Asia Miles balance used to claim the award will then be credited to your account. Airport taxes and fuel surcharges will be refunded to the original payment credit card.
Do I need to pay a cancellation fee If you’d like to cancel your flight, a cancellation fee may apply depending on the fare type you have purchased.
For partially used tickets, you may be refunded the sectors that have not been flown after the cancellation fee and applicable tax/surcharges are deducted.
Refund processing time It normally takes up to 7 calendar days for us to process your refund request.
However, if your booking includes interline flights or more information is needed to process your refund (i.e. credit card used for the purchase has expired and your bank account details are needed instead), the processing time will take longer.
Please note that the time required for the actual refund to reach your account will depend on individual banks and payment service providers.
24-hour free cancellation Cathay members who purchased their ticket directly through Cathay Pacific – on our website or mobile app – can cancel their ticket free of charge* within 24 hours through Manage Booking. Visit 24-hour free .
How can I check my refund status If you purchased your ticket directly through Cathay Pacific and have submitted your refund requests through Manage Booking, the online refund form or Customer Care, you can log into Manage Booking to check your refund status for the past 90 days.