Airasia Refund Rules

My ‘Other Airlines’ flight got canceled or rescheduled to another day, what should I do?

  • You will receive a flight disruption / cancellation notice via email from us if this happens.
  • Click ‘Chat With Us’ in the flight cancellation email notification, and you will be directed to a LiveChat agent via AskBo.
  • Click on ‘Can I ask for a refund?’ and input reasons for refund - and submit the feedback form.
  • You will receive a case reference number where you can follow up on the status of the refund.

Refunds may take up to 90 days and are subject to the respective airlines’ T&Cs
Flight disruption or cancellation notices are sent to the email address of the person who made the flight booking. If the person booking the flight and the traveler are different, kindly ensure to check the email of the person who made the booking.
Our live chat service is available daily from 6.00 AM - 12.00 Midnight (GMT+8).

My flight has been rescheduled.

In the event that your flight is rescheduled, we will keep you informed through an email that will be sent to your registered email address when you made the booking. To accept the changes or to change to another schedule, you may reach us through AskBo on your airasia Super app, or on our website.

  • In AskBo, choose Travel.
  • Select Any Airlines
  • Indicate your 11-digit booking number. Hint: It starts with 1000XXXXXXX
  • Who do I contact for urgent help?
  • Select Talk to Allstar
  • You will be placed in the queue while waiting for one of our Allstars for further assistance.

Conditions of request

% of Ticket Fare

 % of Airport Tax

More than 72 hours

from departure time

75% of ticket fare

100% airport tax

More than 48 hours to less or equal to

72 hours before departure time. 

50% of ticket fare

100% airport tax

More than 24 hours to less or equal to

48 hours before departure time. 

40% of ticket fare

100% airport tax

More than 12 hours to less or equal to

24 hours before departure time.

30% of ticket fare

100% airport tax

More than 4 hours to less or equal to

12 hours before departure time.

20% of ticket fare

100% airport tax

Less than or equal to

4 hours before departure time. 

10% of ticket fare

100% airport tax