Alliance Air Refund Rules

At any time after a booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances or for reasons of safety or any other reason beyond the control of the carrier.

Circumstances beyond Alliance Air control can include, without limitation, weather, air traffic control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, pandemic travel restrictions, shortages of critical manpower, parts or materials, labour unrest,etc.

In the event of such flight cancellation or delay beyond 3 hours, we shall at our discretion, either give the option where:

1. Customers can be transferred to the next available Alliance Air flight without any additional charges subject to seats being available.

2. Customers opting not to travel can avail a full refund.

Please refer Civil Aviation Requirement under Section 3 – Air Transport Series „M‟ part IV issue date 6th August 2010 w.e.f. 1st Aug 2016 for cancellation, denied boarding & delay.

Alliance will provide any refund due in accordance with the rules of the fare you purchased. Some fares do not provide refunds, except where clause 22.2 applies.

If Alliance fails to provide carriage substantially in accordance with your ticket, within a reasonable amount of time compared to the scheduled departure time indicated on your ticket, and if you elect not to travel on that ticket, you may claim a refund of that sector of your ticket, and any other sectors of the ticket for which Alliance holds payment and which are rendered redundant as a result of non-travel on the sector in question.

Where you purchase and Alliance does not provide or accept an item purchased in addition to a ticket such as excess baggage and emergency exit row seating, Alliance shall refund the value of the additional fee paid. For avoidance of doubt, if you choose not to make use of the additional item purchased on the day of travel, you shall forfeit any fees paid.