Cancellation of ticket within 2 hours of scheduled departure will result in the ticket being forfeited.
| Time to Departure | Cancellation fee | Modification fee |
|---|---|---|
| 2-24 hours | Rs. 2,000 | Rs. 2,000 + DOF |
| 24-48 hours | Rs. 2,000 | Rs. 2,000 + DOF |
| 48-72 hours | Rs. 1,750 | Rs. 1,750 + DOF |
| >72 hours | Rs. 1,500 | Rs. 1,500 + DOF |
DOF stands for Difference of Fare (if any) between the original and the current available fare.
Failure to check-in for the flight 45 minutes prior to the scheduled departure time will result in the fare being forfeited.
On failure by carrier to provide carriage in accordance with the conditions of carriage, refund shall be made by carrier in accordance with the Carrier’s Regulations.
Except as herein after provided in this article, carrier shall be entitled to make refund either to the person named in the ticket, or to the person who has paid for the ticket upon presentation of satisfactory proof. If payment for the ticket is made through a travel agent, refund shall normally be made through such travel agent.
If a ticket has been paid for by a person other than the passenger named in the ticket, and carrier has indicated on the ticket that there is a restriction on refund, carrier shall make a refund only to the person paying for the ticket or to that person’s order.
Except in the case of lost tickets, refunds will only be made on surrender to carrier of the passenger coupon or passenger receipt and surrender of all unused flight coupons.
A refund made to anyone presenting the passenger coupon or passenger receipt and all unused flight coupons and holding himself or herself out as a person to whom refund may be made shall be deemed a proper refund and shall discharge carrier from liability and any further claim for refund.