SpiceJet Customer Care

Customer Care - Reservations (24 Hours)

Mobile :+91 987 180 3333 +91 965 400 3333

For any Feedback / Suggestions / Complaints, please email at


Corporate Office Ticketing Counter

Now, you can directly buy tickets from our Corporate Office ticketing counter.

Days of operation: All 7 days (including public holidays)

Timings: 0900 Hrs- 1800 Hrs

Address: SpiceJet Ltd.,

319, Udyog Vihar,

Phase-IV, Gurgaon - 122016

Haryana, India

Grievance Addressal -

For grievance, concerning Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV write to the following:

Contact details of Nodal Officer & Appellate Authority from SpiceJet:

Nodal Officer: Ms. Suman Kaul

E-Mail: nodalofficer@spicejet.com

Work Timings : Monday - Friday - 0900 Hrs - 1800 Hrs

Contact No. : +91 124-3913939

Appellate Authority: Mr. Kamal Hingorani

E-Mail: appellateauthority@spicejet.com

Work Timings : Monday - Friday - 0900 Hrs - 1800 Hrs

Contact No. : +91 124-3913939

Grievance Redressal Procedure:

The below is the procedure for any grievance redressal:

1. Passenger first writes to Customer Relations on custrelations@spicejet.com and SpiceJet’s Customer Relations assigns a unique Customer Relation Number to the Customer when he registers his/her Grievance at SpiceJet Customer Care.

2. If you are not satisfied with the response of SpiceJet’s Customer Relations, then you may contact the Nodal Officer quoting your unique Customer Relation Number at nodalofficer@spicejet.com

3. If you are still not satisfied and wish to appeal, you may appeal with our Appellate Authority at appellateauthority@spicejet.com quoting your unique Customer Relation Number.